Payment and delivery terms

Rex Nordic UK Ltd (company number: 12192805) (online shop) sells products in UK. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

013 553 773 70
info@rexnordic.com

Rex Nordic UK Ltd
167-169 Great Portland St,
London W1W 5PF

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

The e-commerce agent is Kustom. Payment is secure because all transaction data is transmitted over an encrypted connection so that no third party can access the transaction data. A transaction occurs between an e-commerce customer and an e-commerce company. The e-commerce company is responsible for all trade-related obligations. Read more about Kustom payment terms

Payment methods

• Pay with Klarna
  Pay securely with Klarna’s buyer protection.
• Credit or debit card
  Secure and encrypted
• Google Pay
  Pay directly
  
  

Delivery

Read more about delivery here >>

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging.

If you want to return or exchange products, first contact the online store and ask for return instructions. The customer is responsible for the postage costs arising from the return. If you want to return the product, please contact our customer service by phone or email.

Please include your name, contact information and account number in the refund for a possible refund.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to info@rexnordic.com.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support  immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.