Freight Complaint

Did you receive a damaged delivery? In that case, we kindly ask you to make a freight complaint. This needs to be done in writing within 5 working days of receiving a faulty delivery by filling out the form below.

Please note that only a fully completed form is registered as a freight complaint. This means that all essential information and pictures of both damaged package(s) and product(s) are compulsory to prove a transport damage. If the damage was noticed upon arrival and a note of exceptions is signed on the delivery receipt, please also add the receipt as a separate attachment.

We will handle all complaints as soon as possible.

CUSTOMER INFORMATION

ORDER INFORMATION

PRODUCT INFORMATION

(If the product has a serial number)
Click or drag files to this area to upload. You can upload up to 4 files.
Pictures of the damaged product (taken from different angles)
Click or drag files to this area to upload. You can upload up to 4 files.
(For example is the delivery damages and in what way)
Click or drag files to this area to upload. You can upload up to 4 files.

NOTE! All needed files and pictures attached to one email.

If order has gotten damaged during the delivery, then pictures of the packaging are also needed!