Freight Complaint

Did you receive a damaged delivery? In that case, we kindly ask you to make a freight complaint. This needs to be done in writing within 5 working days of receiving a faulty delivery by filling out the form below.

Please note that only a fully completed form is registered as a freight complaint. This means that all essential information and pictures of both damaged package(s) and product(s) are compulsory to prove a transport damage. If the damage was noticed upon arrival and a note of exceptions is signed on the delivery receipt, please also add the receipt as a separate attachment.

We will handle all complaints as soon as possible.

CUSTOMER INFORMATION

Name *

First

Last

E-mail *

Telephone number *

Address *

Address Line 1

City

State / Province / Region

Country

ORDER INFORMATION

Order number (from shipping cover, invoice, email) *

Delivery date:

Freight forwarder:

Tracking number:

PRODUCT INFORMATION

Product name (brand / model) *

Products serial number

(If the product has a serial number)

Pictures of the damaged product (taken from different angles)

Click or drag files to this area to upload. You can upload up to 4 files.

Pictures of the damaged product (taken from different angles)

Pictures of damaged package

Click or drag files to this area to upload. You can upload up to 4 files.

More information and detailed description of the damage *

(For example is the delivery damages and in what way)

Do you have a compensation claim on the damaged product(s)?

Other attachments (such as signed note of exceptions)

Click or drag files to this area to upload. You can upload up to 4 files.

NOTE! All needed files and pictures attached to one email.

If order has gotten damaged during the delivery, then pictures of the packaging are also needed!

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